Omni for jewelry stores: repairs, custom work, appraisals
Every repair, custom order and one-of-a-kind piece tracked from the counter, with customers able to check a repair themselves.
A ring comes in for sizing. A customer brings in a grandmother's chain to sell. A vendor's memo comes due Friday. Omni gives each one its place: a claim ticket on the bench, a buy priced at today's spot, a memo date you see coming.
How Omni runs it
Every piece tracked, theirs or yours
A customer's ring comes in against a claim ticket and a printed job envelope, with photos of its condition, and they can check where it stands online with the QR code on their ticket. The pieces in your own case are tracked the same way: one-of-a-kind pieces, memo goods with their due dates, and gold you bought over the counter, each with its own record.
From sketch to finished piece
The sketch, the quote and the customer's approval travel with the job, so the bench starts once they've signed off, and everyone can see which stage a piece has reached without asking the jeweler. When it's finished, the mounting, the center stone and the melee become one piece on the customer's record.
One-of-a-kind pieces, sold once and remembered
A ring with its own stones and grading report sells once, even with two registers open. When it sells, it goes on the customer's record at its appraised value, and a re-appraisal reminder comes due two years after the appraisal date. Record the 4Cs, origin, the GIA or IGI report number and the laser inscription, and find the stone again by any of them. Lab-grown is always named. Appraisal certificates print with your shop's details on Scale.
Your bench stays your bench
Keep your CAD, your casting house, your grading lab. Omni takes the piece from the moment it crosses the counter to the moment it goes back: the intake, the quote, the approval, the bench queue, the layaway, the certificate, the payment, and the stock across every case and safe.
Memo, gold buying, one-of-a-kind pieces and stone details on every plan. Repairs, custom work and layaway on Grow. Appraisals on Scale.
Questions people ask
Can I take a repair in and let the customer know when it's ready?
That is the job it was built for. The piece comes in against a claim ticket, moves through the bench, and an email goes out when it is ready to collect. Email sends through your own mail account, so it comes from your shop rather than from us. Turn on online status and customers can also check the repair themselves with their claim number or the QR code on the ticket.
Can I sell memo goods and pay the vendor only when they sell?
Yes. Each memo piece carries its due date, so returns to the vendor go back on time and you pay the supplier when it sells. On Grow, the sale becomes the supplier's bill.
Can we buy gold and trade-ins at the counter?
On every plan. Record karat and weight, price from spot and your pay percentage or your own rate per fine gram, take photo ID and a manager's sign-off, then pay in cash or store credit. Scrap is tracked until it goes to the refiner.
We already use CAD and send casting out. Does that have to change?
No. Keep the design tools and the casting house. Omni holds the commercial half — the intake, the quote, the approval, the bench queue, the payment and the stock.
Worth reading next
Not sure it fits how you work?
Every shop runs a little differently. Tell us how yours works and we’ll tell you straight whether Omni fits — or start free and find out for yourself.
Watch Omni at workBring one repair through it and see
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